1st Saturday of the school year with colleague Jim from the West Desk. Note: folder was carrying all the articles I've been going through for a research project.
Saturday, September 14, 2019
Sunday, September 01, 2019
Thinking About Customer Service
Interesting discussion regarding 'customer service principles' on the ALA Members Listserv. A number of responses include policy guides -- one with the promising title 'Get to Yes'; there are also a few personal lists, as well as this funny video clip.
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