First Saturday of the New School Year 2019

 

1st Saturday of the school year with colleague Jim from the West Desk. Note: folder was carrying all the articles I've been going through for a research project.

Thinking About Customer Service

Interesting discussion regarding 'customer service principles' on the ALA Members Listserv. A number of responses include policy guides -- one with the promising title 'Get to Yes'; there are also a few personal lists, as well as this funny video clip.