Thinking About Customer Service

Interesting discussion regarding 'customer service principles' on the ALA Members Listserv. A number of responses include policy guides -- one with the promising title 'Get to Yes'; there are also a few personal lists, as well as this funny video clip.

Libraries' Guide to the 2020 Census

 Interesting announcement via the ALA Members listserv:

Today, the American Library Association released the Libraries' Guide to the 2020 Census, a new resource to prepare libraries for the decennial count of every person living in the United States.

Bye-Bye WebDesign-L

Anyone who had anything to do (technically speaking) with the World Wide Web back in the early days would know Steve Champeon and the email list, WebDesign-L. Steve was the 'list-mom' and he managed a true center of communication for web designers and web developers in that period.

Well, Steve announced on the list that he had decided to shut the thing down. In the past few years it may not have been the hive of activity that it once was. People move on; times change; communication methods evolve. Still WebDesign-L played an absolutely crucial role in the development of the web, at least from a technical perspective.

Steve, thanks for all your support! It truly was of historical proportions.

Yet More Embarrassing Incompetence

Note to self: when uploading a file creating a whole bunch of new accounts for your content management system, remember to include passwords along with usernames, or frankly there might be one or two people who can't log in. Oops.

DRUPAL4LIB, a ListServ for Librarians Interested in Drupal

I just sent out the following announcement to various library-related email lists:

Hi All,

I'm pleased to announce a new ListServ for librarians called 'DRUPAL4LIB'.

As the name implies, 'DRUPAL4LIB' is for those interested in Drupal, a popular open-source CMS, as it relates to libraries and librarians.

The idea is to have a forum to exchange ideas and advice, share experiences, and maybe even collaborate on a couple of projects that highlight the use of Drupal in a library context.

TO SUBSCRIBE:
Send the command 'SUBSCRIBE DRUPAL4LIB First_name Last_name' in the body of an email to LISTSERV@LISTSERV.UIC.EDU.

Alternatively you can subscribe by selecting 'Join or Leave the DRUPAL4LIB List' from the DRUPAL4LIB Archives Page:

http://listserv.uic.edu/archives/drupal4lib.html

Everyone is welcome, whether beginner or pro!

LEO

UPDATE: Six hours later and we already have over a hundred subscribers.